De-Escalation in an Increasingly Intense World
Bringing down the temperature, finding pathways forward.
De-Escalation in an Increasingly Intense World
Speaker Bios: Ace Callwood / Elizabeth Byland / Scott Wayne
Fees & Availability: Contact Vera Gillespie
Skills: Empathy; Proxemics; Improv
Key Takeaways:
How to proactively identify potential for tension.
How to recognize an other perspective while holding your organization’s position.
How to build trust while disagreeing.
Locations: In-person globally, or virtually.
In a society fueled-up on self-certainty, skills of de-escalation become critical to finding paths forward on tense issues.
This session explains the role of algorithmic nudges in creating self-reinforcing digital environments exercabating individual’s sense of self certainty and determination. We move to skills of being able to identify potential conflict early and preemptively creating environments to diffuse and defuse tension. We work through specific techniques of de-escalation through language, voice tone, proxemics, and environment. Highly interactive, applied session with many opportunities for participant Q&A around real world examples.
